New Year’s Fulfillment &
Customer Service Resolutions
Save significantly on shipping by using a cutting edge technology
like Moulton’s Smart Shipping platform
Reduce customer service calls
Ability to offer Same Day Shipping
Better reporting visibility to optimize marketing decisions
Find world class order management software that’s included with the price
of order fulfillment
Integrate shipping quote program into our website so we don’t have to quote
one flat rate
Add additional distribution centers in LA and Charleston to further reduce
Get PCI Level 1 Compliance
Add an international fulfillment center in Canada to access new market and
make Canadian orders profitable
Reduce Customer Service Calls using intelligent web-based self-service on
Add intelligent inventory management that determines which locations inventory
should ship from
our website
Train staff to be proactive and find errors before they occur
Add more carrier and service options, monitor service levels to determine the
best shipment method for each order
Add drop-shipping capabilities
Consult a Logistics Management firm on supply chain optimization
Get price breaks on packaging by buying larger inventories up front
Reduce labor costs (can be difficult due to large unpredictable order spikes)
Monetize shipping and handling charges
Route calls on-shore and off-shore depending on each campaign
Further develop customer service IVR for happier customers and higher
automation success rates
Be able to manage orders from Amazon and Ebay and PayPal/Google Checkout
Ability to handle B2C and B2B shipments through one point of contact
Add a customized Save-the-Sale Program to reduce Returns
Determine the required time-in-transit of an order to reduce customer
service calls
Achieve better visibility to continuity and multiple programs
Stabilize and reduce overall operational cost per package and add to profits
Minimize S&H so that we can offer “Free Shipping” like everyone else
Develop Technology to make Smarter Fulfillment Decisions
Smart FulfillmentTM
800-311-1107 www.moultonlogistics.com
